In the Value data box, type 1, and then click OK. Right-click DelegateSentItemsStyle, and then click Modify. Type DelegateSentItemsStyle, and then press Enter. On the Edit menu, point to New, and then click DWORD Value. Note In this key path, the placeholder x.0 represents 16.0 for Outlook 2016, Outlook for Office 365 and Outlook 2019, 15.0 for Outlook 2013, 14.0 for Outlook 2010, 12.0 for Outlook 2007, and 11.0 for Outlook 2003. The path of the registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences It looks like you have checked this article already: Messages sent from a shared mailbox aren't saved to the Sent Items folder of In addition, what's the outlook version you are using? Is it a hybrid or cloud-only environment?Īs the reply above, see whether OWA have the same behavior.ĭo all the shared mailboxes in your environment have this 'send issue' ?
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